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V6 Box broken

Hi I have woken this morning to find my virgin v6 box dead. I work 12 hr shifts in the NHS so have taken my break early to spend an hour on the phone on hold only to be answered by a very rude man who told me to phone back with a serial number when I explained I was unable to do this and dont virgin have a record of this he dismissed me as if I was an idiot. Very very annoyed how do I

a) get the ball rolling today with my problem as I have no TV channels.

b) get the guy who eventually answered a customer care course.

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Re: V6 Box broken

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: V6 Box broken

Thanks for the post Chrissyp1968 and welcome to our community.

 

Are there any lights showing on the box at all? 

 

Have you already run through a reboot checking all the wired are secure? 

 

Let us know, Emily.

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Re: V6 Box broken

Hi No the box is completely dead I changed the fuse in the plug in case it was that and checked the wiring to no avail. It was working fine last night as I wached a bit of football after I got in from work at 20.00hrs  

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Re: V6 Box broken

Thanks for confirming and sorry for the delay in response. 

 

We can see a replacement has been sent out, please do let us know how this goes. 

 

Thanks, Emily.

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