I changed package from VIP to Ultimate Oomph last Friday and had already set The Rook to record, however I am in the same situation as others, it didn't record ( there was plenty of room available) and Catch Up tells me I need to subscribe. Am still on software version 20.8.1.RC11-VMB-11-C68. I have performed the usual rebout, also reset the box, and reconnected to the network (hard wired) I'm in Area 30..
Looking forward to an update from Dan_M very soon to say the issue has been resolved.
I spoke to the online help last night (which was painful and will not be doing that again) and they told me a fault was active and it would be fixed by 15:15 today. Also my new remote will arrive in the next 3-5 days.
I had already done the reboots of both my boxes but no change so must be a Virgin issue and fingers crossed it is fixed for tonight for me to view.
I understand that this error came to light last Tuesday but nothing seems to be being done to correct it. I am in area 21, I have the full maxit ( or whatever it is called now) tv package, a V6 box, yet when I go to on-demand to watch this it says I need to upgrade. There is no tv fault showing for my area, so what is being done to correct this problem and why is there no message about it?.
PS I have done the update channels that has been mentioned but it does nothing.
I did a scan for missing channels and it's working for me now under recordings and catchup. Not sure if the problem may have been related to the fact that The Rook is made by Starz, and you require a subscription to watch Starz boxsets ( although the Rook isn't included in that) so a flag needed adding/removing?
I've done the scan but no change. Still not fixed.........So much for the fixed on Friday afternoon and as they don't have it showing up in the service status as an error can't keep track of any new date for fix.