Menu
Reply
Mutant_llama
  • 2
  • 0
  • 0
Joining in
257 Views
Message 1 of 4
Flag for a moderator

V6 Box Unreliable

Recently changed from an old TiVo box (worked fine, just slow) to a new V6 package. Speed is better, but it goes down too often I.e.:

Reboots when watching a program.

Sometimes reboots but does not fully boot up, requiring turning off and on again.

Will not turn on from standby and needs to be turned off and on again.

So far, have tried:

1. Turning it off overnight

2. Running with the ethernet cable unplugged

3. Checked and rechecked all connections

4. Resetting by holding standby and '+' and turning the box on (loads the updates all over)

Calling 150 does nothing to help (an automated test simply verifies when it is and is not working) and getting hold of a person is impossible.

 

Tags (1)
0 Kudos
Reply
JitteryPinger
  • 1.86K
  • 208
  • 384
Super solver
249 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: V6 Replacement Needed - Faulty Rebooting

Hang tight here for a few days and hopefully a staff member will be able to arrange a replacement box be sent.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
japitts
  • 9.94K
  • 1.39K
  • 2K
Very Insightful Person
Very Insightful Person
232 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: V6 Box Unreliable


@Mutant_llama wrote:

..... a new V6 ...

Reboots when watching a program.

Sometimes reboots but does not fully boot up, requiring turning off and on again.

Will not turn on from standby and needs to be turned off and on again.


I rather think your box has a fault.

Sorry to say, but posting on here isn't an alternative to calling VM Faults to report your issue. Once the automated test has run, if you get disconnected then callback immediately and you should be able to queue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Mutant_llama
  • 2
  • 0
  • 0
Joining in
71 Views
Message 4 of 4
Flag for a moderator

Re: V6 Box Unreliable

Cheers, had a replacement box and that has resolved the issue.

0 Kudos
Reply