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tristan2
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V6 Box Stuck on Starting Up Loop

My V6 Box is stuck on an eternal loop of Welcome > Starting up > Reset > Welcome > etc.

This has been ongoing for a few days now and I've tried restarting, hard reset, unplugging etc. etc. and have called technical support only for the automated message to tell me nothing was wrong!

Are there any other ideas as to how to fix this or how can I look at getting a replacement box?

Thanks!

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japitts
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Re: V6 Box Stuck on Starting Up Loop

Your box does need an internet connection, and you've not mentioned whether this is by Ethernet to your hub or by WiFi.

I can't recall if that internet connection needs to be present during a reboot cycle or if the coax is sufficient.

Sometimes the automated service will attempt remote diagnostics and thereby force you to callback in 10minutes when those fail to resolve...  but otherwise you are best off calling faults with this issue.

VM staff respond on here, but it can take several days.

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