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NeilB58
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V6 Box Stuck on StartUp/Welcome Screen

Hi Folks - My V6 box is not getting past the start up/welcome screen - the box has an orange light on the Welcome screen - then starts flashing orange and an icon appears that would suggest something being downloaded to the box (Down arrow to set top box) - then after a short period of time, the startup loop kicks in and the light transitions between white and red. 

I cannot get through on the phone.

Steven_L
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Re: V6 Box Stuck on StartUp/Welcome Screen

Hey NeilB58,

 

Sorry to hear that you've had issues with your V6 box

 

I have been able to locate your account and can see that an engineer visit took place on the 24th, has this visit resolved your issues with your TV service?

 

Regards

Steven_L

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Sunbur5t
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Re: V6 Box Stuck on StartUp/Welcome Screen

We have exactly the same problem 

5 hours on the phone with no answer

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Steven_L
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Re: V6 Box Stuck on StartUp/Welcome Screen

Hi Sunbur5t,

 

Would did the team advise on the phone about the issue?

 

I have been trying to connect to your box from here but cannot, please could you confirm that the power is on and the box isn't on standby.

 

Regards

Steven_L

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vonnevi
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Re: V6 Box Stuck on StartUp/Welcome Screen

Same problem, made a post about it and no reply. Was on hold for an hour after which I just got hung up on. Any ideas? Thanks 

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NeilB58
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Re: V6 Box Stuck on StartUp/Welcome Screen

Hi Steven - yes engineer called - fault with hard drive was diagnosed - new box required - now all sorted.

Cheers.

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