V6 Box Showing Deleting Everything

[shinksy]

Just spent 1 hour on the phone to Virgin 😡😡😡

Here is the sequence.

Welcome Screen,  Start Up Screen,  Welcome Screen, Start Up Screen,  Deleting Everything,  Welcome Screen, Startup Screen, Deleting Everything (Several Times)   Then a Box Icon appears with a download arrow (looks like its downloading something) then Welcome Screen.

This is a continuous cycle. I left it for 3 days !!!

The Virgin operative went through everything I had already tried, said she had done some troubleshooting and it should be ok now. DIDNT WORK !!   She started blaming the HDMI Cable 😂😂😂  Said she would send me a High Speed Cable and that would fix it !!! (total incompetence and worst of all, SHE LIED !!!  The HDMI Cable I am using works just fine on my other two V6 boxes)  Seems obvious to me the problem is the Box as it wont boot whatever is tried and I need an Engineer.

Can anybody help?

[nodrogd · Accepted solution]

Did the box do this on its own, or did you initiate a “Clear & Reset” via the settings menu?

Saying this as there is currently a firmware glitch that will brick the box if you select these options.

https://community.virginmedia.com/t5/Virgin-TV-V6/Known-Issue-Clear-and-Reset-Function-V6/td-p/51613... 

[shinksy]

Hi, Thank you for replying.

Yes I did initiate a Clear and Reset, had no idea aboute the glitch.

Any idea what to do next ?

[newapollo]

Hi @shinksy 

You could try the following which has worked for some forum members.

Turn off the V6 at switch;  then on the V6 box  hold down both the power button and the +button at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it fingers crossed it will reset and boot up normally

[shinksy]

WOW !

You just repaired my box, cant thank you enough. Saved me from a Stroke dealing with the Call Centre

Best Regards.

Thanks again

Steve.

[Chris_W1]

HI shinksy, thanks for the message and welcome to the forums. 

I am glad to hear that you have managed to get this resolved, 

A big thanks to New Apollo for resolving this. 

Kind regards, Chris.