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V6 Box - S102 Error - Unable to Acquire Channel Info

V6 Box - S102 Error - Unable to Acquire Channel Info

I have a new V6 box and it doesn't get past this error on boot up.

Can you help?

Thanks.

 

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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Hi Judgementday,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

The best times to call are first thing on a morning (8am) when lines are least busy, or around tea time.

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Hopefully you won't need it very often, but it's always worth checking error codes on VM's help page, S102 is listed on there too.

https://www.virginmedia.com/help/virgin-tv-error-codes 

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