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V6 Box - S102 Error - Unable to Acquire Channel Info

Hi,

New box, all cables snug and secure, loading channel list gets stuck at 33% and then gives the message in the post title.

Noticed several others have had the problem over the past year. Is there any client side fix or do you have to go through phone support (which I'm trying to avoid the tedium of)

Cheers.

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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Hi Slinky

https://www.virginmedia.com/help/virgin-tv-error-codes/s102

If I were you I would wait for Forum Staff to pick this up, or dial 150, it's best first thing, around 8am due to that being the quietest time.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Thanks newapollo (Fibre optic). I will give that a try.

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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Hi Slinky123,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. Has there been any change since your post?

 

^Martin

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Re: V6 Box - S102 Error - Unable to Acquire Channel Info

Hi Martin thanks for the reply. Everything seems fine now.

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