Got the dreaded orange light of death when trying to turn on the v6 box. It's stuck in a boot loop of the welcome screen and a graphic that looks it's trying to download something. Hard drive makes the tell tale clicking noise of a death rattle. Can't get through to anyone on the phones. I assume this is a dead box that will need replacing?
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
If you wait here then a member of the Forum Team may pick this up for you but it will probably take a few days, so best to persevere on the phone.
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Thanks for this. Managed to get through to someone. They sent a replacement box and it arrived yesterday. Of course I was sent an old style box rather than a V6. Back to the customer service line again 🤔