Virgin Media Community

[callumbrucie]

Hello,

I’ve just got the V6 Box and I’ve been trying to access the help section from the Home Screen but when I select help in the settings it says “one moment” but then does nothing and goes back to the Home Screen. I have tried resetting the box but nothing is working and I want to set up my virgin remote with my TV but can’t access that help section. 

[japitts]

Can you use any of the other apps/streaming services?

How about OnDemand services?

You've not said how recently "just got" is (and was this a fault replacement, or new install?), but a restart often helps these things. Home > Help & Settings > Clear or restart my box

[callumbrucie]

Yes got all the other services. 

Got the box this week, as I upgraded my services! Everything is working apart from the help section part and I have tried restarting the box.