Can anyone offer advice on how I can escalate a problem with my V6 box please? I have been messaging the Support Team about the box randomly shutting down. Each day I update them with details and each day they say it is being referred to technical support. Then next day the pattern is repeated but nothing ever seems to happen. I appreciate this is a difficult time but as the days have turned into weeks, and no resolution in sight, we seem to have reached an impasse
The quickest way is to call TV Faults. 150 from a VM landline, or 0345 4541111 from any other phone.
Choose the options for "I have a fault with my TV service".
VM staff respond here, but it's primarily intended as a user forum and staff response can take several days... and currently upto a week. I assume that what you mean by "messaging support staff" is posting on here?
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It's through the message board on the VM Site "Ask our support team a question and we'll message you back" They do get back to me asking if I'm at home so they can run real-time checks but then nothing happens and the whole process is repeated the next day. This has been going on for a couple of weeks now.