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SolentSurfer
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V6 Box Constantly Rebooting and Clicking

One of my V6 boxes is constantly rebooting and is noisy (clicking at stage of reboot and then back to Welcome screen and repeat).

I have 3 other boxes which are working fine. 

Done all the usual i.e. power off several mins, check cables etc. 

Do I need a replacement box?

Thanks 

Tony

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DJ_Shadow1966
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Re: V6 Box Constantly Rebooting and Clicking

Hello

The clicking is a sign that the hard  drive inside of the box is failing or has failed and you are going too need a replacement box.

Regards Mike

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SolentSurfer
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Re: V6 Box Constantly Rebooting and Clicking

Can I reach a VM person who can arrange a replacement box via this community?  Thanks 

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DJ_Shadow1966
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Re: V6 Box Constantly Rebooting and Clicking

Hello

Yes a VM forum staff member can do that but you may have too wait a few days, or there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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SolentSurfer
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Re: V6 Box Constantly Rebooting and Clicking

Thanks Mike

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DJ_Shadow1966
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Re: V6 Box Constantly Rebooting and Clicking

Hello

Always welcome to help where I can.

Mike

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Lisa_CC
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Message 7 of 11
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Re: V6 Box Constantly Rebooting and Clicking

Hey there SolentSurfer, I've tried to take a peek at your details but can't as it's offline. Are you able to turn on the V6 box in question so we can have a look at the details?

 

Thanks,

 

Lisa

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SolentSurfer
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Re: V6 Box Constantly Rebooting and Clicking

Thanks Lisa.  It is now on. 

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Lisa_CC
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Message 9 of 11
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Re: V6 Box Constantly Rebooting and Clicking

Thanks SolentSurfer. I've had a look at the V6 box and can't find anything wrong with it. I've checked the hard drive details and it's reporting as okay also. When does the rebooting and clicking start? Is it as soon as you turn it on or after a while?

 

Just so I can be sure, please make sure that it's the only V6 box that is on so I can be sure it's the same box.

 

Thanks,

 

Lisa

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SolentSurfer
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Re: V6 Box Constantly Rebooting and Clicking

Hi Lisa,

We have 3 V6 boxes and 1 TiVo.  I have turned all the working ones off and left the one in question running.  It is still in constant reboot cycle.  After ‘welcome page’ it goes to ‘Starting up’ and then you can hear the drive pick up clicking then it reboots again and so on.

Thanks

Tony

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