V6 Box - All channels showing "To Be Announced"

[Nexus804]

Hi, 

Had our V6 box disconnected for sometime due to some DIY - when it's been reconnected we are able to watch shows, channels are all named as previosuly, however the guide shows no program information instead every channel shows either "To be announced". 

I've had a look at previous questions raised in this forum and noted similar issues however can't determine fixes that would be applicable to us. 

V6 is connected to Router by Ethernet cable which I have signal tested. Network shows as connected in settings and as mentioned, tv is playing. 

Last connection to Virgin Media Services shows as July 2023 which I'm assuming is connected. When attempting to connect now, service has been stuck on "finishing" for hours. Last unsuccessful attempt shows todays date. 

Hoping someone can help! 

Thanks in advance!

[japitts]

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@Nexus804 wrote:

Hi, 

Had our V6 box disconnected for sometime

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How long is "sometime"? If it's longer than 30 days, the box may well have been deactivated and will need reconnecting at VM's end. I suspect your reference to the last connection being July 2023 is the answer, in which case a 5month period of the V6 being disconnected would be more than enough to trigger a deactivation.

You should call into VM with the box S/N and request it reactivated. The forum staff may be able to do the same, but it's likely to take a couple of days for them to respond.

[Roger_Gooner]

Are you saying you can watch live TV but the problem is the programme guide?

[japitts]

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@Roger_Gooner wrote:

Are you saying you can watch live TV but the problem is the programme guide?

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That's how I read it Roger - the reference to when the last successful EPG-synch for me. I'd ordinarily expect there to be a 7400-type error code on live TV, but assuming the channels available to the OP are the correct ones (no mention of this being an issue), I'd consider that a lucky escape.

Clearly evident that a manual synch has been attempted and is failing.

[Zach_R]

Hi @Nexus804,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having some trouble with the EPG listings on your TV box. Can you clarify if you're having any other issues with the service or watching content?

I've also checked our systems and cannot currently detect any faults that would explain this. Can you confirm if the issue is still present for you today? We can then proceed from there.

Thanks,