on 21-09-2023 20:48
My box isn't booting up and is stuck in a cycle of the booting up stage. We've tried everything I can see and have tried contacting customer services. After over 40minutes hanging on the line, I gave up. Judging from similar posts, it seems I need them to come out. We don't seem to have an email contact to request this. Can anyone advice what to do apart from keep calling?
on 21-09-2023 20:55
Hi @RachaelP1
Thanks for posting and welcome to the community.
Sorry to hear of the TV issue.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-09-2023 16:33
Hi @RachaelP1
Thanks for joining me on PM and allowing me to book the engineer in.
Please do let me know how the visit goes or if you need further assistance 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-09-2023 22:08
Thank you, I will.