V6 Booting loop and 'green screen of death'

[RachaelP1]

My box isn't booting up and is stuck in a cycle of the booting up stage. We've tried everything I can see and have tried  contacting customer services. After over 40minutes hanging on the line, I gave up.  Judging from similar posts, it seems I need them to come out. We don't seem to have an email contact to request this. Can anyone advice what to do apart from keep calling?

[John_GS]

Hi @RachaelP1 

Thanks for posting and welcome to the community.

Sorry to hear of the TV issue.

I'll send you a PM now to assist further.

[John_GS]

Hi @RachaelP1 

Thanks for joining me on PM and allowing me to book the engineer in.

Please do let me know how the visit goes or if you need further assistance 🙂

[RachaelP1]

Thank you, I will.