I have recently upgraded to a V6 box and couldn't get the remote control to work the volume of my TV (when I go to help and settings and select help it doesn't go any further e.g. I can't see "Program your remote" option. VM have sent me a new remote but that doesn't work either. Could it have something to do with the age of my TV?
There's an online help page with instructions for resetting and then setting up a new remote using-tv-remote
If the above fails then one of the Forum Tech guys @BumbleVMTech has some other instructions which have worked for a good number of people
Go to HOME > Help and Settings > Help > Set up Remote. Follow instructions there it should give you a series of codes to try. You can also put 0999 in place of the code and press channel up until the TV turns off, then press ok.
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