Virgin Media Community

[MaryA1]

I changed our a count to my name following the death of my husband. Also removed liverpool fc channel and landline rental.  I kept the broadband and TV package.  However since then I have the above code on catch-up etc. Can any one help

[newapollo]

Hi @MaryA1 

Sorry to read the sad news of your husbands passing. Sending you upliftment and support.

Error V273 is a network connectivity error.

Do you only see that error when using catch up TV or do you also see a lot of "To be announced" messages when scrolling through the EPG?

If so that would seem to confirm that there's a problem with the internet, as that's needed to both populate the EPG and also to run on demand and catchup services.

Is the V6 box connected to the internet using an ethernet cable attached to the hub, or is it a wireless (wifi) conenction?

If it's an ethernet cable double check it hasn't come loose.

Have you tried reconnecting to the network?

Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now.

[Megan_L · Accepted solution]

Hi MaryA1,

Thanks for using the forums to get this issue with your TV error code looked into, I am sorry for the recent loss of your Husband - We always want to help support you in times like this. I would be more than happy to look into this for you.

I can see our Super User @newapollo has already given you some support and asked a couple of good questions (Thanks!) I'm going to ask these again and add some further questions for you 😊

• How is your TV box connected to your Hub? WIFI or Ethernet cable? 
• I have a helpful link here if you need it to find out more about the TV error code 👉 TV Errors.
• I can see on my side that your TV boxes may still be switched off at the moment, so I can't do a full diagnostic test. Could you please turn your box on and let me know? 

Thanks!

Megan_L