Hi there,
Welcome to our Community and thanks so much for your first post - I was very sorry to understand that one of your new boxes is having some issues with the CatchUp and OnDemand sections of the service.
I can see that since your post you have been able to chat with us and have a technician booked out for this particular issue after we went through some checks with you - you can log into your online account to check the timeslot and reschedule if needed. virg.in/myVM
Please do pop back and let us know how everything goes.
Cheers