Error v210 is/was a network connection. The V6 works best with an ethernet connection.
Go round all the Virgin cables and make sure they are tightly connected/screwed in.
Click on Check service status at the top of this page. This might show if there are any issues in your area. If it doesn't show any then please click on Run Test for the TV and see if it brings up anything. You could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
What are the lights on the router doing? Are you connected using an ethernet cable? Have you tried rebooting the hub and V6 box?
You can also try a pinhole factory reset of the hub.
Does the program guide function correctly? Using your V6 remote please can you try the following:-
Select thehome button
Use the directional buttons to selectHelp & Settings
SelectConnection in progress: get statusorConnect to the Virgin Media Service now
Please can you try playing a catchup program, Netflix, BBC IPlayer etc and see if they are working now
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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I really appreciate your response. Unfortunately none of your suggestions work.
Unable to make contact with Virgin. They keep on passing the buck - not answering the phone - just telling us to look at their web pages.
Now not only can we NOT see the pprogramme listings we are getting the following error messages:
Virgin you are happy to take our money from long standing loyal customers you are just failing in all directions. I am considering making complains to the Communications Office and Trading Standards! Alan