Menu
Reply
Jaydj
  • 1
  • 0
  • 0
Just joined
115 Views
Message 1 of 2
Flag for a moderator

V210 - 6 Weeks

I have had a v210 issue for 6 weeks now (since install) no catch-up, on demand or apps available. An engineer visited two weeks ago, left without rectifying the issue and said they were raising a 'P Ticket'? Still not heard anything. Any ideas on what i can do to fix this? Keep getting cut off or turned away when ringing to try and fix it, and even getting cut off when trying to cancel the whole thing. Virgin have been impossible to deal with recently.

0 Kudos
Reply
japitts
  • 8.54K
  • 1.2K
  • 1.66K
Very Insightful Person
Very Insightful Person
95 Views
Message 2 of 2
Flag for a moderator

Re: V210 - 6 Weeks

If you've already reported this to VM, and they've raised a ticket, I'd suggest persisting with calling back in - at least in the first instance. You may find that calling earlier in the day, before queues build up, makes it easier to get through.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply