Virgin Media Community

[Keegs1811]

Had fault V202 for past week. No work planned in area and online tests come back with no issues. Have tried ringing but cannot get through. Also have issues getting onto Netflix same error code every time and have to keep restarting the box. 

Any help to rectify the problem be appreciated. 

[japitts]

Is anything reported on the automated status line, 0800 5610061? That's often better at local issues down to postcode/street level.

If nothing's on there, you may just need to call in.

[Keegs1811]

Cheers nothing on the status line. Will and get through to someone to speak to. 

[Keegs1811]

Week on done all the troubleshooting still error message V202 on both boxes so frustrating that no one from virgin seems to know how to fix this fault. 

[japitts]

Did you manage to call C/S about this?

[Keegs1811]

No still not managed to get through just keep getting automated tips on unplugging everything and then told up to an hour wait to speak to someone. 

[Keegs1811]

Has anyone actually got through to speak to anyone at Virgin recently??

[japitts]

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@Keegs1811 wrote:

No still not managed to get through just keep getting automated tips on unplugging everything and then told up to an hour wait to speak to someone. 

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Are you joining the call queue? The wait may not necessarily be an hour long.

[Keegs1811]

Currently on my 5th attempt at over 40 min hold time before no doubt getting cut off again.....