Virgin Media Community

[Mazmaxwell]

I have been having the v202 error since getting my v6 box last year. The person on the phone couldn’t fix it - my old box in my bedroom still works and allows me to access catch up and on demand services.

has anyone actually had a fix provided or have the boxes had to be replaced? Really Don’t  want to spend time with someone on the phone again and now with a further price increase I am considering leaving virgin as the service I pay for is not being provided

[Tom_F]

Hi Mazmaxwell, thanks for your post.

Sorry for the trouble you've had with this error. 

Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

Please keep us posted.

Tom