Hi Mazmaxwell, thanks for your post.
Sorry for the trouble you've had with this error.
Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.
If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.
Please keep us posted.
Tom