message says my TiVo boxes are not connected to the internet, everything else is fine it states error codes NW- 1 -19 and C230
I have rebooted router and restarted system no difference
Are you asking about TiVo boxes or V6? The two differ with their connectivity, I will assume you're asking about V6. Check on this page if you're not sure.
How is your V6 connected to your homehub, it is that which provides the internet connection.
Follow Home > Help & Settings > Settings > Network, is an IP address shown in the top-right and a recent connection success shown on the LHS?
only one box affected the oldest
What does this mean?
If you're saying that a TiVo is affected by this error, there's a strong chance it's faulty and will need replacing with a V6
If you're saying that a V6 is affected, there's a high likelihood this can be resolved by self-help without needing a tech.
Hey MitchyMoo, thank you for reaching out and I am sorry to see you are having some issues with your V6 box.
I can see you have been in contact with the team since this post, did they manage to get this resolved for you at all? Thanks
Matt - Forum Team
New around here?
Hey MitchyMoo, thanks for this reply and your update.
Glad to hear we had an engineer visiting on Thursday, has this sorted the issue with the TV box not connecting?
From what we found on our systems it seems that this appointment was completed on the date so please do let us know in case you need more help or we'd just love to know it's fixed.
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