Hi, I've been with virgin for 9 years now and have always had the same TiVo box. This weekend I bought a fab OLED LG TV with a smart remote but the TiVo box is so old the remote cannot control it. Neither can the virgin app access the contents of my TiVo box. It's quite frustrating that I can't use things properly just because the box is so old.
Do virgin ever give new V6 boxes to replace old TiVo's to existing customers?
Thanks for the reply. I have TV, broadband and phone with them, but only on the basic TV package which probably doesn't help me, I think I'm just going to get a Freeview box that records as the TV remote supports that.
There are no hard & fast rules for the costs of swapping a TiVo to a V6, but with supply issues flaring up now & again VM are sometimes restricting unnecessary (non-fault) swapouts which may impact on the pricing.
If you're willing to re-contract for 18months that will help your cause, but ultimately this is one for calling in, asking nicely and seeing what the outcome is.
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