On Saturday I renewed my contract and upgraded to ultimate oomph. Am I meant to get sky cinema uhd? I'm under the impression I am. I contacted the live chat and they tried to charge me £6 a month. Is this right??
You have to pay £6pm as only new Ultimate Oomph customers get Sky Entertainment and Cinema Ultra HD for free.
Not quite right I'm afraid, Roger. Don't quote me on the exact timescales, but when the UHD bundle was first launched at the end of Feb it was indeed only for new customers, existing re-contracts had to barter for it.
All that changed (I think) early May, when re-contracts onto UO got the add-on included.
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Hi and thanks, I was cancelling my services and was talked in to staying with a saving. And I was upgraded from full house to the the new ultimate oomph. And I assumed that with being on the top tier would get the uhd on sky cinema on demand.
Thank you for getting back to me so promptly, @bigkev3579.
If you're at all unhappy with your current package and wish to discuss other offers and options then please reach back out to the retentions department by calling 0345 454 1111 (or 150 from a Virgin Media landline). I'm afraid we're unable to process upgrades or package changes from here. Sorry.