Virgin Media Community

[Slwheeler1976]

Hi, I was recently upgraded to include sky movies. I can watch these channels no problem. But when I try to access the moves via on demand it asks me to subscribe. I've tried turning the TV box off and on but no luck. Any ideas? 

[japitts]

How recent is "recently" when you added these channels? If it was within a couple of days, it's possible VoD hasn't caught up.

If it's longer than that, and the broadcast channels are working - then the only other bit of self-help you can try is an EPG refresh, more in hope than expectation I suspect.

Home > Help & Settings > Help > TV Care > I'm missing some channels

If all this fails, then it'll need VM to intervene at account level.

[Ashleigh_C]

Hi there @Slwheeler1976 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue and a big thank you to japitts for their advise so far. 

Have you been able to follow these steps? How are things looking since your last post? 

[Slwheeler1976]

I have the same issue. Rung up and spent a few hours on the phone. They repeatedly and at great length did not understand the issue I was explaining and kept telling me that I must be doing something stupid like trying the store and pay for movies. It was very frustrating. No luck fixing it when it eventually sunk in what I was saying. 

They then said I'd get a call back in 2 days to fix it.  No one called and it seems the ticket was closed without confirming with me the issue was resolved a few day ago This is about as good as Virgin customer service gets. 

[Robert_P]

Sorry to hear of the the advice and steps offered by japitts hasn't helped resolve the issue, this was raised with our second line support last week to look into further. Have they been in touch since your post to discuss this further?

Rob