Hi Andy111
When you request to upgrade from V6 to 360 you are sent new voice remotes for each set top box.
As part of the upgrade process, an update app will appear either on set top box home screen, or in the all apps folder.
The update app appeared on my V6 on the morning my new remotes arrived.
The onscreen information advises it can take up to 30 minutes to perform the changeover, however in my case it only took 10 minutes for each box.
The update instructions were printed on the inside cover of the box my remotes came in, screen shot below.
For anybody else reading this thread that wants to upgrade, you should be able process the upgrade using the following link
https://www.virginmedia.com/shop/customer/virgin-tv-360-upgrade
360 upgrade
Dave
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