I have phoned VM and, after a long wait, got through to a very helpful lady. I started off b saying that I wanted to leave VM but she persuaded me to try some new equipment.
She has arranged for me to upgrade my router via the self install method. I explained that the internet connection was continually dropping for a brief period. I also informed her though I was, supposedly, on 200 mb/s but that the VM speed test regularly give results something close to the following:
Ping 50 -150
Upload speeds 1 - 3 Mb/s
Download speeds 12 - 15 Mb/s
No matter how many times I reset the router or get VM to do tests that is what I always get. I also pointed out that Zoom and Microsoft Teams both drop out a reconnect every 30 seconds or so.
I pointed out that there has been a long period of network problems in the area so it may be that my VM equipment has no relevance to the problems I am experiencing.
I also queried the problematic TV connection through my very old TIVO box. The picture when watching a TV channel is not too bad but recorded TV play back is dreadful. The picture is, at best awful, with large amounts of colorful blocking and there is repeated buffering. Catch-up rarely works.
The result is that VM is sending me a replacement router for self installation and they have arranged for an engineer to call and check, what they called, an set top box input problem. She resolutely refused to send me out a replacement V6 box but insisted on an engineer visit.
I used to be impressed with VM but not any longer.
I cannot see me being a VM customer in September
