Unwatchable pixelated/stuttering on BBC4 and Sky Arts (HD)
3 weeks ago
I've recently recorded some Sky Arts HD progs and they have been unwatchable. Have set to record BBC4 tonight and that's also the same (live, not recording). Sky Arts live is also bad, so it's not a recording issue. I haven't noticed any other channels but don't watch them all 🙂
Re: Unwatchable pixelated/stuttering on BBC4 and Sky Arts (HD)
3 weeks ago
BBC4-HD & Sky Arts HD are on the same broadcast frequency, so a signal fault affecting that TX will likely affect all the channels on that mux - which are... Sky Sports Mix HD, TJC-HD, ITV-Be HD, CBBC-HD & CBeebies-HD
It's a fault...
Reboot your box once to eliminate a software fault, if symptoms persist there's an underlying fault needing VM to fix. Check for known issues on 0800 5610061, if nothing's reported then best to presume VM don't know about your fault or it's potentially on your installation and only affecting you.
The quickest way to report it is to call - 150 from a VM phone, or 0345 4541111 from any other phone. Or you can wait on here for VM staff to pick up, which might take a couple of days.
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