Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
DuffDuff
  • 2
  • 0
  • 0
Joining in
144 Views
Message 1 of 4
Flag for a moderator

Undelivered order

on ‎27-01-2021 13:19

On 01/01/21 VM agreed an update to my existing package at no extra cost to my existing package.

The Hub 3 was delivered but I am still waiting for the V6 box to arrive.

Is this due to a shortage of V6 boxes or is it that the order has probably been overlooked.

 

 

 

0 Kudos
Reply
japitts
  • 9.62K
  • 1.34K
  • 1.92K
Very Insightful Person
Very Insightful Person
133 Views
Message 2 of 4
Flag for a moderator

Re: Undelivered order

on ‎27-01-2021 14:08

Does anything show in the "my orders" section of your online account?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
DuffDuff
  • 2
  • 0
  • 0
Joining in
92 Views
Message 3 of 4
Flag for a moderator

Re: Undelivered order

on ‎29-01-2021 12:17

Checked - says it appears I have no open orders. Can I chase up though web chat or can you suggest a number I could phone.

Thanks

0 Kudos
Reply
LittleMick73
  • 4.89K
  • 510
  • 834
Superstar
85 Views
Message 4 of 4
Flag for a moderator

Re: Undelivered order

on ‎29-01-2021 13:26

Hi 150 free from a virgin phone or 0345 454 1111 from any other phone. Regards Micky
0 Kudos
Reply

Digital life blog

News

Help videos

Help forum