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Staceyb1
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Unable to watch recorded sky programs even though we pay for the package

When trying vto watch recorded programs on sky one and sky witness all we get is a black screen even though we pay for the package that has these channels?

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japitts
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Re: Unable to watch recorded sky programs even though we pay for the package

A few possibilities here..

1: Sky require you to have the channel in your subscription when you come to watch the programme, as well as when you recorded it. Do you?

2: Following on from "1", have you recorded the programme in HD but only currently have the channel in SD?

These two points easily checked - can you view the channel you recorded from, live?

Another maybe, is that you don't actually have recordings but "bookmarks" to OnDemand content, and you have a problem with OnDemand. Can you watch (non-BBC) CatchUp programmes, as a way of checking this...

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Staceyb1
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Re: Unable to watch recorded sky programs even though we pay for the package

: Sky require you to have the channel in your subscription when you come to watch the programme, as well as when you recorded it. Do you?

 

2: Following on from "1", have you recorded the programme in HD but only currently have the channel in SD?

 

These two points easily checked - can you view the channel you recorded from, live?

 

Another maybe, is that you don't actually have recordings but "bookmarks" to OnDemand content, and you have a problem with OnDemand. Can you watch (non-BBC) CatchUp programmes, as a way of checking this...

 

So yes to the first two and yes we can get non BBC catch up programs.

We also have a box upstairs and have no issues?

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japitts
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Message 4 of 27
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Re: Unable to watch recorded sky programs even though we pay for the package

Can you record new programmes from the same channels and view those recordings ok?

And for clarity... are you getting any error messages onscreen when you play the existing recordings ok? You've mentioned a blank screen, is it the same if you fast forward through the recording?

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Staceyb1
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Re: Unable to watch recorded sky programs even though we pay for the package

Can you record new programmes from the same channels and view those recordings ok?

 

And for clarity... are you getting any error messages onscreen when you play the existing recordings ok? You've mentioned a blank screen, is it the same if you fast forward through the recording?

 

Can watch new recorded programs yes. Can't watch anything on demand or catch up and fast forwading is still black screen 

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David_Bn
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Message 6 of 27
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Re: Unable to watch recorded sky programs even though we pay for the package

Good Afternoon Staceyb1,

 

Thanks for your post on our Community Forums

 

Sorry to see you've been struggling with the Sky One and Sky Witness recordings/On Demand services.

 

How's the service currently looking for you? Have you noticed this issue on any other channels/services?

 

Have we perhaps recognised a fault in your area that may be the cause of this? 

 

Kindest regards,

 

David_Bn

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Staceyb1
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Message 7 of 27
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Re: Unable to watch recorded sky programs even though we pay for the package

No just the issue that I have raised. No faults in our area either. 

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Sasha_W
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Message 8 of 27
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Re: Unable to watch recorded sky programs even though we pay for the package

Thanks for replying back to us @Staceyb1

 

Can I just ask is it just the sky channels you are having issues with? How is your TV connected up? 

 

Do any error codes appear or is it just a black screen? 

 

Has this just been happening or has it occurred since having your TV? 

 

Please do let us know. 

 

Thanks 

 

 

Sasha - Forum Team


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japitts
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Message 9 of 27
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Re: Unable to watch recorded sky programs even though we pay for the package


@Staceyb1 wrote:

Can watch new recorded programs yes. Can't watch anything on demand or catch up and fast forwading is still black screen 


Do you get any error codes when you try to use OnDemand?

I think you have 2 separate issues here. If new recordings work ok, I can only assume there's a problem with the previous ones.

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Staceyb1
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Message 10 of 27
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Re: Unable to watch recorded sky programs even though we pay for the package

It's all on demand stuff not just sky. The TV is connected to the back of the box no dish no areal. 

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