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Unable to watch BBC iPlayer on V6 boxes & via WiFi

All of us in the household can not watch any programmes on BBC iPlayer.

This issue is via the broadband WiFi and the 2 x V6 boxes.

I have rebooted the Hub & V6 boxes with no joy.

Here are the error messages we get:

Via Laptops: BBC iPlayer only works in the UK. Sorry, it’s due to rights issues
Via Mobiles: This content is not currently available
Via V6 Boxes: Something went wrong loading this programme - error code 02001

When we disconnect our mobiles from the WiFi which reverts back to the other mobile provider networks, we can access BBC iPlayer ok.

When I work from home with my laptop and connect to my employer's VPN, I can access BBC iPlayer ok.

The issue appears to be with Virgin Media.

I would therefore like this looked into asap please?

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Message 2 of 13
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

Are you using your own router or the VM one?

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

I'm using a VM router

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Message 4 of 13
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

And you have rebooted the VM router by powering off for 30 seconds?

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

Yes, I have rebooted the router & powered back up after 30 secs. V6 boxes rebooted too.

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Message 6 of 13
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

It seems something on your network is telling everything you are not in the UK.  You are not using a VPN or different DNS setting?

Or it could be something like over active child protection settings  -  try turning all those off as a test - if they are set.

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Message 7 of 13
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

If I use my employers VPN, I can access BBC iPlayer. Just checked the DNS settings & nothing has been changed. The child protection settings has not been initiated.

V6 boxes are also in the same boat which indicates to me that the issue is most probably with VM.

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Message 8 of 13
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

Go to Help & Settings > Settings > Network > View Network Status and tell us what is the DNS address.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

DNS = 192.168.0.1

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Message 10 of 13
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Re: Unable to watch BBC iPlayer on V6 boxes & via WiFi

Not sure if you wanted the complete screen shot..............Here it is:

DNS addr. (1,2,3): 192.168.0.1 , none, none

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