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Dazz285
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Unable to swap series links to new V6 box

As the title says..

https://www.virginmedia.com/help/virgin-tv-copy-tv-box-settings-to-another-box

The link on this page does not work & CS says that you cannot swap the series links etc to a new V6 box...

If this is the case then delete the website or show me the way to do it.

Thanks

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ozsat
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Message 2 of 10
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Re: Unable to swap series links to new V6 box

The page doesn't seemed to have been working for a few weeks - but no feedback from VM.

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Dazz285
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Re: Unable to swap series links to new V6 box

For a communications company they are very poor at communicating....

Martin_N
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Message 4 of 10
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Re: Unable to swap series links to new V6 box

Hi Dazz285,

 

Thank you for your post. I'm sorry to hear about the issue you're having. 

 

We have tried the link from our end and it has work successfully. Would you be able to test this on the web browser Chrome? 

 

^Martin

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ozsat
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Message 5 of 10
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Re: Unable to swap series links to new V6 box

The link works fine - the background process doesn't work as it does copy across anything.


@Martin_N wrote:

Hi Dazz285,

 

Thank you for your post. I'm sorry to hear about the issue you're having. 

 

We have tried the link from our end and it has work successfully. Would you be able to test this on the web browser Chrome? 

 

^Martin


 

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VIVID 600 (690/44mb) in Area 31
Dazz285
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Message 6 of 10
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Re: Unable to swap series links to new V6 box

I have managed to get it to the system, finally, but my box is not on the list.. How is this possible??

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japitts
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Message 7 of 10
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Re: Unable to swap series links to new V6 box

Was your old box deactivated more than 14days ago?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Dazz285
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Re: Unable to swap series links to new V6 box

Not deactivated but failed 14 days ago today so I cannot understand why it was not in the list from the other day..

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SpacePhoenix
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Message 9 of 10
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Re: Unable to swap series links to new V6 box

What was the failure? If it was the hard drive then the series links might be lost

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Dazz285
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Message 10 of 10
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Re: Unable to swap series links to new V6 box

Yep HDD failure & now more than 14 days have passed I've given up on ever getting the data back..NO THANKS TO CS as they are bloody useless.

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