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DanM1010
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Unable to play any on demand stuff

I'm unable to play any on demand stuff again, I keep getting a 603 error message. I've turned the box off and on again several times each day for the last few days. Any ideas?

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japitts
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Re: Unable to play any on demand stuff

Firstly, can you confirm which box you have - if you're not sure, check here 

When you say this affects all OnDemand - do you include ITV, C4 or C5 CatchUp programmes in that?

Are you watching on a 4K UHD TV? If so, https://www.virginmedia.com/help/virgin-tv-error-codes/603 gives some good advice re your video output settings especially.

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DanM1010
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Re: Unable to play any on demand stuff

V6 box, sky witness, albi and fox

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japitts
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Re: Unable to play any on demand stuff

How about catchup programmes from the terrestrial channels?

And your video output is set to?...

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DanM1010
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Re: Unable to play any on demand stuff

Why would my video output settings change mid program or after watching 1 episode?

I havent tried terrestrial. The error has been random and intermittent over the last few days

japitts
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Re: Unable to play any on demand stuff


@DanM1010 wrote:

Why would my video output settings change mid program or after watching 1 episode?


I'm not saying they hve, I'm just asking what they're set to. Part of the process of trying to work out what could be causing your issues.


@DanM1010 wrote:

I havent tried terrestrial. The error has been random and intermittent over the last few days


Please try it - same reason as above.

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DanM1010
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Re: Unable to play any on demand stuff

Both iplayer and the programme i was trying to watch yesterday work today and video output format is 1080p. 

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