Virgin Media Community

[BobPaulBrian]

Series link recording Wheeler Dealers (GB 217 Quest) frozen in (updating) mode. Can not select to modify. Clear prompts for cancellation confirmation but when ok‘ed reverts back to (updating) mode. How can this be resolved w/o resetting tivo box?

[dannylau]

The only way is to power down the box and switch it back on

[Rachael_F]

Hi BobPaulBrian,

Welcome to our forums and thank you for reaching out. I'm sorry that you've had issues amending your SeriesLink.

Have you managed to resolve this since your post? If not, could you confirm whether you've tried dannylau's suggestion above?

Thanks,

Rachael

[Maggieevans123]

Hi, I have a similar problem.

Top gear is stuck on updating in my manger series links and I can't edit/delete it. I have tried powering down but nothing has worked. Any other suggestions?

maggie 🙂

[japitts]

Can you kick the "updating" message by amending one of the series link settings? Go into the SL manager, find the offending SL and load it, and "amend SL options". Make some change and save it, give it 5 minutes to process and then go back in?

[Maggieevans123]

Hi,

I can’t even click on the offending show to amend it. It just loads for a second and then jumps back to the list of series links. 

it happened a few days ago so I have tried leaving it/turning it off etc. 

thanks for you advice! Do you suggest anything else?

Maggie:)

[japitts]

Try finding the offending show via Home > Search & Explore, and then set/cancel/amend a series link via the resulting menu?

[Maggieevans123]

Tried this a few different ways and didn’t help 😞 just noticed as well that I cannot move priority of other shows (current or greyed out?) would it be best to get someone to come round/talk me through it on the phone? 

thank you for your suggestions 

[japitts]

Another suggestion would be that the recordings scheduler is somehow, er, "confused".

There's a reset option under Home > Help & Settings, for deleting all current planned recordings, reset box and rebuild planned recordings. I'd be trying that next.

Also try creating a brand new series link for any programme, and try moving it around the SL list a little - above and below the stuck link.

If all this fails, then you're probably looking at a box reformat or replacement I suspect.