There isn't one. VM send calls to which ever of their call centres has the capacity at that moment to handle it.
Yu've posted in the TV Forum. IS your fault TV related or something else? Whatever post about here in the right part of the Forum and you'll get best advice on what to do from the community here. VM staff on this Forum may be able to intervene in due course
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When I had the TV services installed I had them via "wall 1" and a year later I called an engineer out who arranged the services were moved to "wall 2". The engineer said if I ever wanted to move back to "wall 1" I could as that socket would remain LIVE on the network.
I've moved my tv but don't have the TV services. I need an engineer.
I have called 4 times now and each time went through to India who refuses to send me out an engineer. My contract is up for renewal also so i would like to discuss this also - but with an English person.
I'm not racist just prefer talking with an English call center.
When I moved back to Wall 1 I didn't have broadband so I moved the Broadband back to Wall 2 and that's working fine. The TV box is connected to Wall 1 and on the TV screen it says "Unable to load" its keeps trying to search for channels ..
The only problem we have with this issue is it will not be classed as a fault as you do have the services working in wall 2.
If a technician attends to relocate your service to wall 1 again you will be charged a call out charge of £99.00.
We appreciate you were advised that you will be able to place your services back to wall 1 but this will not be the case. If you wish to raise a complaint against the technician who gave you this advice you can do so here under our complaints code of practice.
If you would like me to a book a technician to return please let me know and I can book this for you.