So Sky have provided an automated number Sky customers can call and within 30 seconds to suspend their Sky Sports (given there is now virtually no sport available) until things resume. Well done Sky.
Virgin Media - Zero.Unable to manage anything from your account. Been on hold for over an hour on the phone. Online chat, no response. They are saying due to Corona a call centre has closed which is understandable they are busy in which case, provide some ability in your online account to do these things and I wouldn't now be holding up chat and phone lines for a query (sure they are getting thousands) that Sky have dealt with using common sense via an automated number.
Having looked on Twitter and newspaper reports, the suggestion is Virgin are refusing to pause or cancels users Sky Sports if they are still in contract. If that's the case, that's disgusting profiteering behaviour given Sky themselves have agreed to pause. How can Virgin charge the best part of £40 for a channel that now has virtually no content on it and to people who are now facing unprecedented financial challenges?
Having been a Virgin customer for TV, Broadband, Phone etc for years (and paid them thousands over the years), I will be going to Sky at the end of my contract and never returning. The total disregard shown to long standing customers is disgusting.