Two faulty V6 boxes,

[norman1937]

Both boxes need pairing?

[japitts]

What are you trying to do?

V6 need an Internet connection via your VM Home-hub, and that's used for multi-room streaming - if that's what you mean.

[norman1937]

We have them connected, theve been ok the last few months, then oSu day it said on scree, they needed to be paired.

I got one working on Sunday,but  it failed again   on Monday, Norman

[japitts]

Can you post up a picture of this error?

And what you were doing with the box when it happened? It's not an error I've come across but do have some suspicions.

[norman1937]

We should get help from Virgin tecck tuesday

[norman1937]

Everything disconnected, if we get one fixed, the other will be fixed, as they connect with one another.

[norman1937]

After everything off, then switch back on, it says welcome, please wait, then it runs off again

[japitts]

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@norman1937 wrote:
We should get help from Virgin tecck tuesday

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There's plenty of help available on here if you can give info as to the issues - otherwise hopefully the tech will sort things.

[Natalie_L]

Hi norman1937, 

Thank you for getting in touch with us here on the Community. 

I am sorry to hear you are experiencing issues with you set top boxes. 

I have taken a look from our side and can see you have spoken to the team. 

Can you please let us know if you still require assistance and we will be happy to help. 

Thanks,