What are you trying to do?
V6 need an Internet connection via your VM Home-hub, and that's used for multi-room streaming - if that's what you mean.
Can you post up a picture of this error?
And what you were doing with the box when it happened? It's not an error I've come across but do have some suspicions.
We should get help from Virgin tecck tuesday
There's plenty of help available on here if you can give info as to the issues - otherwise hopefully the tech will sort things.
Thank you for getting in touch with us here on the Community.
I am sorry to hear you are experiencing issues with you set top boxes.
I have taken a look from our side and can see you have spoken to the team.
Can you please let us know if you still require assistance and we will be happy to help.