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tom6195
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Tvio V6 BBC HD channels pixelation?

Hi all new to virgin here just activated on Friday 29 May, 200mb with maxxit tv self start customer.

Been noticing a lot of pixelation on bbc hd channels (bbc one hd, bbc two hd) but not on other channels.

Is this normal?

Thanks.

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LittleMick73
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Re: Tvio V6 BBC HD channels pixelation?

Hi its not normal, phone& go down the TV faults route. Regards Micky
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tom6195
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Re: Tvio V6 BBC HD channels pixelation?

Also noticed it on ITVHD during dark scenes.
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jbrennand
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Re: Tvio V6 BBC HD channels pixelation?

Have you tried a new HDMI cable - perhaps one for 4K if you have a 4K tv?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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tom6195
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Re: Tvio V6 BBC HD channels pixelation?

Yes tried the one the v6 box came with 😞
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Emily_G
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Re: Tvio V6 BBC HD channels pixelation?

Thank you for the post Tom6195.

 

Have you already tried to run through a reset of the box? When you do this just check the cables are all inserted securely and there's no visible signs of damage.

You can also go through the below steps: 

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Let us know how this goes.

 

Thank you, Emily.

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