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Tv6 box error code S102

Just had my v6 TV box delivered this morning. All plugged in to set up and I'm stuck on 33% when loading channel info. Comes up with S102 error code.

Currently trying to call virgin but I've been stuck on hold for an hour at the moment!!

 

Anyone know what I need to do? 

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Re: Tv6 box error code S102

Your box needs activating, the number is 0800 953 9500

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Tv6 box error code S102

Yeah I figured. Been waiting nearly 2 hours now on hold. 

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