I have a problem for the last 14.5 hours my television has a green screen stating serious problem with DVR. I have no tv service and I have tried call VM but with no success. What do I do? I'm paying for a service I am not getting!
Go to Answer
That green screen usually means the box needs to be replaced.
Calling VM at 8am on weekdays seems to be the best time to get through.
If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls. https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...
Or you can wait for one of the forum team to get to this thread, which usually also takes a few days.
______________________ScottMy setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Found this answer helpful? Share it!