Virgin Media Community

[Davewillis25]

I need to order a new remote control. When try online I just get technical issues message and won't let me order. 

[japitts]

Have you tried in another browser and/or using a different device? That can often help.

VM staff should pick this post up in a couple of days otherwise.

[Kath_F]

Hi Davewillis25, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue ordering a new remote. We can certainly take a look at this for you however we will need to confirm some information with you and pass data protection. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

[Kath_F]

Hi Davewillis25, 

Thanks for coming back to me via private message. 

I have ordered the free replacement remote control for you now. You should receive this within 7-10 days. 

If you have any further issues, pop back and let us know. 

Thanks,