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Ohowejen
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Tv v6 box staying on welcome screen

Hi - for the last couple of days my v6 box stays on the Welcome page, sometimes with a different page showing an arrow like a download sign. 
I’ve tried rebooting, both using the switch and the main power. 
Internet is fine. 

Any suggestions?? 
thanks. 

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Steven_L
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Re: Tv v6 box staying on welcome screen

Hey Ohowejen,

 

Sorry to hear that you're having issues with your TV box.

 

I have been able to locate your account and can see that you have spoken to the team in the last 24 hours. Have the team been able to resolve the issues on your phone call with them?

 

Regards

Steven_L

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Ohowejen
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Re: Tv v6 box staying on welcome screen

No. Unfortunately I was on hold for so long that I had to hang up! 
I’ll try to call again today. 

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John_GS
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Re: Tv v6 box staying on welcome screen

Hi Ohowejen

 

Thanks for coming back to us. My apologies for the delayed reply. 

 

I can see that since posting you've spoke to the team and we have got an engineer visit booked in.

 

Let me know how the visit goes.

 

Kind regards,

John_GS
Forum Team

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