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daveyboy117a
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Tv stopped working 3 weeks ago and no way to contact Virgin Media

What is going on in SE8 Feb/March 2019?

 

No proper TV service for 3 weeks. For 2 weeks this included intermittent broadband. Virgin, tell us the truth and stop fobbing us off with lies on your status site and useless off shore "Helpdesk" The likes of Sky and BT must be rubbing their hands together as Virgin Customers head their way. Get your act together VM

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michaeldavis
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Re: Tv stopped working 3 weeks ago and no way to contact Virgin Media

There are many ways to contact Virgin by:
Telephone
On line chat
Email
Post
Yes the general helpdesk operators tend to be as much use as a chocolate fireguard at times, but all is not lost.

150 from your Virgin Media phone or mobile or 03454541111 from any phone

Lines are open Mon to Fri 8am-9pm, Sat 8am-8pm, Sun 8am-6pm

Option 1 then 4 then 5 should get you through to Retentions

The retensions staff can generally either resolve an issue or arrange an engineers' visit to get to the bottom of an issue



You can't learn anything from a mistake until you admit that you've made it.
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