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Tv sound menus no picture

Hi

my virgin tv V6 box was working fine this morning. Now when we turn it on we are getting sound and no picture. I have unplugged the box, reset the box, and still getting no picture. The menu and channels are displaying on the tv.

i have been on the website, ran the test, it said there was a fault with the test. Tried calling got told there was no answer.

any ideas. I live in North Kent area 6

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Re: Tv sound menus no picture

Hi,

I am VM tech.

Try reinserting the hdmi lead into your v6 box and Tv. Also try a different hdmi lead or a different hdmi port on your Tv if available


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Tv sound menus no picture

Hi there

First of all i would change the HDMI lead. If that fails try changing the Video output settings and audio output to Dolby to PCM. If this fails try a different TV on that V6 box to see if any changes occur.

Please message me directly if you're still having issues.

Thanks

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Re: Tv sound menus no picture

Hi there

Have you tried another hdmi.lead also if you have a second Tv it might be worth checking to see if its the same on it.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Tv sound menus no picture

Hi.
It sound like a hdmi issue.
It could be the lead, tv or the box.
Try the lead first, as this is what i would do.
Next try on another tv if possible.
If that does not work then send me a pm.

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Tv sound menus no picture

Hi

Try try hdmi port or different hdmi.

Hope that helps 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Tv sound menus no picture

Turned out it was the TV, Samsung, realised when the PS4 was displaying nothing and sound only. Reset the tv working fine, thanks for your help.