my virgin tv V6 box was working fine this morning. Now when we turn it on we are getting sound and no picture. I have unplugged the box, reset the box, and still getting no picture. The menu and channels are displaying on the tv.
i have been on the website, ran the test, it said there was a fault with the test. Tried calling got told there was no answer.
First of all i would change the HDMI lead. If that fails try changing the Video output settings and audio output to Dolby to PCM. If this fails try a different TV on that V6 box to see if any changes occur.
Please message me directly if you're still having issues.
(Please consider leaving some Kudos if this was helpful)
Here to help! I'm a technician helping out whilst working from home. Find out more