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nikkif80
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Tv screens pixelated

Many channels keep pixelating over tried re setting both boxes it doesn’t fix can’t get through on phones 

 

any tips 

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japitts
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Re: Tv screens pixelated

If you've rebooted your box once and pixellation problems are continuing, then you have a fault somewhere - and that's causing poor TV signal.

The quickest way to report faults is to call Virgin. 150 from a landline, or 0345 4541111 from any other phone.

VM staff do respond on here, but response times are anything from a few days to a week... so please don't give up calling through in the meantime!!

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nikkif80
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Re: Tv screens pixelated

I can’t get through on phones it says due to covid call centres are closed tried every day this week 

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japitts
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Re: Tv screens pixelated

I can only suggest trying at different times of the day - perhaps earlier in the day when they might not be as busy.

All the UK centres are open, but obviously manning levels can vary.

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Ryan_N
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Re: Tv screens pixelated

Hi nikkif80, 

 

Thank you for your post. 

 

Sorry to hear of the issues you've been having. I can see you have a technician booked for today. Please keep me posted on how it goes. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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nikkif80
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Re: Tv screens pixelated

Thanks for replying yes managed to get one, he’s here now I do have some frequency errors so he’s investigating 

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Ryan_N
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Re: Tv screens pixelated

Ah - well I am glad it is being sorted out for you 🙂 

 

Give me an update when they have completed the work. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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nikkif80
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Re: Tv screens pixelated

need new cable under the road to fix all booked for 2nd November 

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Ryan_N
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Re: Tv screens pixelated

Apologies for the delay in this but I am happy that a resolution is being put in place 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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