Virgin Media Community

[Kelly_slevin2]

My remote has stopped working on the tv and I have changed the batteries and tryed to set it back up again but still nothing can anybody help thank you 

[Leonard_P]

Hi hold down clear button and TV button till green light flashes,
Then press the thumb down button 3times then OK button
Green light should come on and stay on for about 12seconds
Once it goes off point at box and see if that works

[Clive_To]

Hi,

Have you checked the batteries have gone back in the correct way and check the LED flashes on the remote when a button is pressed.

If there are still problems send me a PM with your account number and area ref number and I can look into this for you and try and get a remote sent.

Thanks

Clive

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such