Hi,
Have you checked the batteries have gone back in the correct way and check the LED flashes on the remote when a button is pressed.
If there are still problems send me a PM with your account number and area ref number and I can look into this for you and try and get a remote sent.
Thanks
Clive
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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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