Virgin Media Community

[Gazloz]

Hi how can I get a new tv remote?

the number 0 is worn out on our handset and makes it difficult to change channels.

[Ernie_C]

I wouldn’t have thought that a replacement remote is an urgent enough reason to call Virgin Media in these difficult times.

Assuming that the actual button is inoperative, I can give you two solutions:

1. Change channel to a channel not containing 0 then use the up and down keys to get where you want;

2. Use the Virgin TV Control app as a remote control.

[Gazloz]

If you have nothing helpful to say sod off,
What the hell has COVID 19 got to do with contacting virgin?
You suggest I sit scrolling up and down or get my iPad on my knee all night
ready to change channels, **bleep**

[Ernie_C]

Thank you for your very poor, selfish attitude.

I will simply refer you to:

https://www.virginmedia.com/help/coronavirus-update

[MrHalfAsleep · Accepted solution]

https://www.ebay.co.uk/sch/i.html?_nkw=tivo+remotes&ul_noapp=true 

[Gazloz]

Thank you, will check them out

[Kippies]

---

@Gazloz wrote:
If you have nothing helpful to say sod off,
What the hell has COVID 19 got to do with contacting virgin?
You suggest I sit scrolling up and down or get my iPad on my knee all night
ready to change channels, **bleep**

---

Seriously? What has COVID 19 got to do with me contacting Virgin?

Well you see, far from whatever is floating round your head, the call handling system and getting a remote dispatched relies on PEOPLE. There is no magic remote fairy, expressing your wish for a new one results in, under normal circumstances, people doing things. Less people, as some are quarantined (like you) means less things getting done. I understand thats a difficult concept to grasp, but I assure you its true. Ernie, hes PEOPLE too. PEOPLE who give up their spare time to offer useful, practical advice to other PEOPLE.

Now I understand that placing your IPAD on a horizontal surface while you are NOT changing channels is equivalent to one of the trials of Hercules. But I dont really think it was being offered as a permanent solution. More a workaround until stuff calms down a bit, theres food back in the shops and we all stop dying, cos you know, dead people dont dispatch remotes. The lazy **bleep**ers.

[apcyberax]

if you are in self isolation i would recommend VM do not send one out. The remote works and the 0 is int he same place. not a priority and not worth sending a delivery person to a self-isolating person.

[Kev_B]

Hi Gazloz,

Thanks for your post. We're unable to order a replacement remote via the community, the easiest way to get that sorted at the moment would be using our messaging service, which you can do by texting us on 07533 051809. Alternatively, you can call us on 0345 454 1111 (or 150 free from a VM line). We're really busy at the moment given the current situation with having to close some of our contact centres. You can view our response to the coronavirus here: Virgin Media's Update on Covid-19 

I would also like to point you to the Forum Guidelines. Our minimum expectation of any participation in the forum is that you do so in a respectful and courteous manner, especially if you don't agree with something somebody has posted and even more so during the stressful times we find ourselves in. Given the nature of this post and the information I've provided above, we've decided to lock this thread. Please be aware any further breaches of the forum guidelines may result in warnings and/or loss of posting privileges.