Just had VM (TiVo 6) installed and connected to my Bose solo sound bar via the digital audio input/output. I have followed the instructions on the virgin web site re setting up my VM remote to control the volume to no effect. Can anyone advise.
Yes I’ve tried both methods to no avail but I’ve since tried the following:
1 select “home” and then going into settings then select “help”
2 Scroll to the top and then select set up remote and followed the on screen prompts.
3 Eventually got through to a page asking do I want to set up the tv or an AV device.
4 Followed the on screen prompts again and can now control the audio but now I can’t turn off the tv via the vm remote I now have to use the tv remote to do that.
‘I’ve tried the remote set up to control the tv on/off but after doing that I’ve lost the ability to control the volume. It seems to me that you can either control the tv on/off function or the volume but not both. Is that correct?
You can definitely control both a TV and and AV device with the Virgin remote, but the remote has to be programmed for the TV first then the AV (the soundbar in your case).
I know that this works when using the "device code" method (because I have it working that way), and I thought that using the V6/TiVo menus to setup the remote effectively did the same as the method described online . . . but maybe not?
To be honest though, I barely use the TV control function of the Virgin remote because switching HDMI inputs and other functionality of the TV is much easier with the proper TV remote (and much of the functionality isn't mapped to the Virgin remote anyway). Controlling volume (on my Soundbar) is much more important/useful/common to me, so if I personally could only get one working then I'd go for the AV over the TV.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
I have just been through the process of setting up the volume on my Yamaha Sound bar and it works fin. However, I though the Virgin Remote controls wer Universal Controller and you could programme them to switch on/of with a single button....no such luck!