When I change the source back to Virgin from my PS4 or other device, red lines appear on the sharpest details of the picture. Requiring me to turn the box off and on again. I’ve phoned customer services and they told me to turn my box off and on again. I don’t want to do that every time I change source
So it sounds like there is an issue with your TV box Johnjrichardson.
The team would need to look into this further, we can do this via online chat,if that is ok with you. The chat wont be available until 8 am tomorrow but if you click on the link that should appear at the bottom right of your screen but can only accessed after 8 am tomorrow.