on 22-08-2021 11:09
On most channels the picture quality is blurry and rubbish when in full screen but when I press home on the remote so the screen is small in the top right corner, the quality turns crisp. How do I make it the same quality for in full screen?
on 22-08-2021 12:19
on 22-08-2021 12:24
It is a V6 box and I have a Hisense Roku Tv which is 4K, I’ve followed the settings to get the best quality but it doesn’t seem to work unless the screen is in the top right hand corner or when I’m watching BT
on 22-08-2021 12:35
on 22-08-2021 12:36
I’ll try it, thanks for the help
on 22-08-2021 14:32
When you say "most channels", are these SD or HD ones? SD channels on a UHD screen will struggle.
Setting your V6 to output at 2160 only, will mean it does all the upscaling regardless of the source. Setting 1080 only will mean your V6 up-scales SD to HD, your TV does the rest.
Enabling 1080 & 2160 is often a good compromise, but you may need to experiment.
If you still have problems, then specific channel names and the make/model of your TV will be useful.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-08-2021 15:22
Hi JF726,
Thanks for using the forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
When customers have TV issues we usually ask them to go through some troubleshooting steps first so we can figure out the issue with your help. These steps are -
However, I have already taken the time to check your services on my side and I could see straight away that your TV box is out of spec. There are Pre RS Error Counts that are causing your problem which will need an engineer to rectify.
I will be glad to book this in for you today via a PM, which I will send over now 🙂
Speak to you soon!
Thanks,
Megan_L